MCPC recognized for Managed Device Lifecycle Services in the 2024 Gartner® Reports
December 4, 2024 – Cleveland, Ohio
MCPC, a leading IT managed services provider dedicated to workplace transformation through managed device lifecycle services (MDLS), has been recognized in the following 2024 Gartner® Reports:
- Market Guide for Managed Device Lifecycle Services, July 2024
- Hype Cycle™ for XaaS, 2024, July 2024
- Hype Cycle™ for Managed IT Services, 2024, July 2024
With a comprehensive portfolio of services that covers the entire lifecycle of an organization’s end-user devices—from planning and setup to ongoing management and eventual disposal or reclamation—MCPC lifts the burden from internal IT teams at every stage. Our technology logistics centers ensure that devices are day-one ready, and tailored to the specific needs of our clients. Additionally, our continued development and integration of emerging offerings like digital employee experience (DEX), 5G connected devices, and AI and machine learning solutions underscore our commitment to meeting the evolving needs of the modern workforce.
Gartner defines managed devices lifecycle services as “a service model in which organizations pay to have their PCs configured and supported throughout the lifecycle. This typically includes hardware lifecycle services like provisioning, shipping, asset management, reclamation, and disposal, but can expand to include new and emerging offerings like persona creation and digital employee experience (DEX) management services.”
With the rise of the dispersed workforce and emerging device capabilities, IT departments face evolving challenges when it comes to device management, making these services more valuable than ever before. We believe that having the right strategy and processes in place are key to getting and staying ahead of the curve.
MCPC’s services address our customers’ device management needs and keep their devices secure, while empowering them to focus on innovation and operational excellence.
- We help customers maintain stronger control over their data by providing visibility into device status and usage, enabling IT teams to monitor access patterns.
- Our structured approach to managing each stage of the device lifecycle allows customers to seamlessly integrate new technologies while maintaining the stability and efficiency of existing operations.
- Through Device-as-a-Service workshops, we can develop custom packages, including flexible financing options, and persona-based service bundles.
- We enhance efficiency and reduce the number of touchpoints by integrating into client ITSM, ITAM, and HR platforms, supporting multi-OEM programs, and providing consulting and managed services.
- In addition to comprehensive device lifecycle services, MCPC can supply IT talent that goes beyond what an organization’s internal team can manage, ensuring access to specialized skills and knowledge.
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